At Max Breeches, we want you to be satisfied with your purchase. If you are not completely satisfied with a product purchased through our website, you may be eligible for a return or exchange subject to the terms of this Return & Exchange Policy.
Please read this policy carefully before requesting a return or exchange.
1. RETURN WINDOW
You may request a return or exchange within [INSERT NUMBER — e.g. 14/30] days of receiving your order.
To be eligible, the return request must be submitted within the applicable return period.
Products returned after the applicable return period may not be accepted, except where required by applicable law.
2. RETURN ELIGIBILITY
To be eligible for a return or exchange, products must generally:
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Be unused and unworn;
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Be in their original condition;
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Be clean and free from stains, odours, makeup, perfume, pet hair or other marks;
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Have all original tags and labels attached;
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Include original packaging where reasonably possible;
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Not have been washed, altered, repaired or damaged by the customer; and
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Be accompanied by valid order information or proof of purchase.
For hygiene and safety reasons, certain products may not be eligible for return once worn or used.
Max Breeches reserves the right to refuse a return where the product does not meet the eligibility requirements.
3. TRYING ON PRODUCTS
You may carefully try on eligible clothing products to determine whether the size and fit are suitable.
Products must be returned in a condition that allows them to be resold.
Please avoid wearing products for activities such as riding, exercising or outdoor use before deciding to return them.
Products showing signs of use, washing, damage, staining, excessive hair or other wear may be refused or may be subject to a reduced refund where permitted by applicable law.
4. HOW TO REQUEST A RETURN
To request a return, contact:
Email: info@maxbreeches.com
Please include:
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Order number;
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Full name;
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Product name;
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Reason for return;
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Whether you are requesting a refund or exchange; and
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Photographs where relevant, particularly if the product is damaged or defective.
Do not send products back before receiving return instructions from Max Breeches.
Unauthorised returns may be delayed or refused.
5. RETURN APPROVAL
After receiving your return request, Max Breeches will review the request and confirm whether the product is eligible for return.
If approved, we will provide return instructions and, where applicable, the return address.
The return address may differ depending on the customer's location, warehouse arrangements or the nature of the order.
You are responsible for following the return instructions provided by Max Breeches.
6. RETURN SHIPPING COSTS
Unless the product is defective, damaged, incorrect or otherwise covered by a legal right to return at our expense, the customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
Where Max Breeches is responsible for an incorrect, damaged or defective product, we will review the circumstances and determine the appropriate return or replacement shipping arrangement.
7. INTERNATIONAL RETURNS
Customers returning products from outside the country of dispatch may be responsible for:
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Return shipping costs;
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Customs charges;
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Duties;
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Taxes;
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Brokerage fees; and
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Other return-related charges.
Customers should use the return instructions provided by Max Breeches and accurately complete any required customs documentation.
Max Breeches is not responsible for delays, losses or additional charges resulting from incorrectly completed customs documentation.
8. EXCHANGES
If you need a different size or eligible product, you may request an exchange within the applicable return period.
Exchanges are subject to:
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Product availability;
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The product meeting our return conditions;
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Applicable price differences; and
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Any applicable shipping charges.
If the requested replacement product is unavailable, we may offer a refund or another suitable alternative.
For international exchanges, additional shipping, customs or tax charges may apply.
9. SIZE EXCHANGES
If you ordered the wrong size, you may request a size exchange provided the product meets our return conditions and the requested size is available.
Customers are responsible for selecting the appropriate size using the sizing information provided on the website.
Where the exchange is due solely to customer selection of the wrong size, return and replacement shipping costs may be the customer's responsibility.
10. DEFECTIVE OR DAMAGED PRODUCTS
If you receive a product that appears to be defective or damaged, contact us at:
Please provide:
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Order number;
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Description of the issue;
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Photographs of the product;
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Photographs of the packaging where relevant; and
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Any other information reasonably requested by our customer-service team.
Do not dispose of or alter the product before we have had a reasonable opportunity to review the issue.
If a product is determined to be defective or damaged before or during delivery and Max Breeches is responsible, we may offer a replacement, repair, refund or other appropriate remedy in accordance with applicable law.
Normal wear and tear, misuse, improper care, accidents or damage caused after delivery are generally not considered manufacturing defects.
11. INCORRECT PRODUCT RECEIVED
If you receive a product different from the product you ordered, please contact us as soon as reasonably possible at info@maxbreeches.com.
We will investigate the issue and, where Max Breeches is responsible, may arrange a replacement, exchange or refund as appropriate.
Please retain the product and packaging until the issue has been resolved.
12. REFUNDS
Once your returned product has been received and inspected, we will notify you whether the return has been approved.
If approved, the refund will generally be issued to the original payment method.
Refund processing times may vary depending on the payment provider, bank or financial institution.
We do not control the time required by your bank or payment provider to display the refunded amount in your account.
13. REFUND AMOUNT
Unless otherwise required by applicable law:
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Eligible returned products will be refunded at the purchase price paid for the returned products;
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Original shipping charges may not be refundable;
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Return shipping costs may not be refundable;
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Customs duties, import taxes and brokerage charges may not be refundable by Max Breeches; and
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Any approved promotional discount applied to the order may affect the final refund amount.
Where only part of an order is returned, the refund will generally apply only to the eligible returned products.
14. SALE AND PROMOTIONAL ITEMS
Products purchased during sales or promotional campaigns may be subject to additional return restrictions.
The applicable terms will be displayed at the time of purchase where relevant.
Unless expressly stated otherwise, sale products remain subject to applicable consumer rights and legal protections that cannot be excluded.
15. CUSTOM, PERSONALIZED AND PRIVATE-LABEL PRODUCTS
Custom-made, personalised, customised, wholesale and private-label products may not be eligible for return or exchange because they are produced specifically according to customer requirements.
This may include products with:
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Custom designs;
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Custom colours;
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Custom branding;
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Customer logos;
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Personalised details;
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Custom measurements;
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Private-label specifications; or
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Special production requirements.
For these orders, return, cancellation and exchange terms may be agreed separately in writing before production begins.
Nothing in this section limits any mandatory rights relating to defective, faulty or incorrectly supplied products under applicable law.
16. WHOLESALE AND BULK ORDERS
Wholesale, bulk and business-to-business orders may be subject to different return and exchange terms.
Where a separate written wholesale or supply agreement exists, the terms of that agreement will govern returns, exchanges, cancellations and defective products to the extent of any conflict with this policy.
Customers purchasing products for commercial purposes should review the applicable wholesale terms before placing an order.
17. NON-RETURNABLE PRODUCTS
Unless otherwise required by applicable law, the following may not be eligible for return:
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Products that have been worn or used;
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Products that have been washed;
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Products that are stained, damaged or altered;
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Products missing original tags where tags are required for return;
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Personalised products;
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Custom-made products;
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Certain hygiene-sensitive products;
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Products specifically identified as non-returnable at the time of purchase; and
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Products returned outside the applicable return period.
18. RETURN CONDITION INSPECTION
All returned products are subject to inspection.
If a returned product does not meet the requirements of this policy, Max Breeches may:
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Reject the return;
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Offer a partial refund where permitted;
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Return the product to the customer at the customer's expense; or
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Take another appropriate action permitted by applicable law.
We will not intentionally reject a valid consumer return where applicable law provides a mandatory right of return or remedy.
19. RETURN PACKAGING
Customers should package returned products securely to prevent damage during transit.
Max Breeches is not responsible for damage caused by inadequate packaging during a customer-arranged return shipment.
We recommend using a tracked shipping service and retaining proof of shipment until the return has been fully processed.
20. RETURNED-TO-SENDER ORDERS
If an order is returned to Max Breeches because of:
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An incorrect or incomplete address;
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Refusal of delivery;
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Failure to collect the package;
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Unpaid customs charges; or
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Other circumstances attributable to the customer,
additional shipping or handling charges may apply before the order can be resent.
Where permitted by applicable law, such charges may be deducted from any refund.
21. EXCHANGE AVAILABILITY
Exchanges are subject to inventory availability.
If the requested replacement product or size is unavailable, Max Breeches may offer:
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A refund;
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An alternative product;
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A store credit where legally permitted and agreed; or
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Another appropriate resolution.
We cannot guarantee that a specific size, colour or product will remain available throughout the return period.
22. PROCESSING TIME
Once a returned product has been received, please allow [INSERT NUMBER] business days for inspection and processing.
After a refund is approved, additional time may be required by your payment provider or financial institution.
During peak periods, processing times may be longer.
23. FRAUDULENT OR ABUSIVE RETURNS
Max Breeches reserves the right to investigate unusual, excessive or potentially fraudulent return activity.
Where permitted by applicable law, we may restrict or refuse future returns where we reasonably believe that a customer is abusing the return policy, submitting fraudulent claims or attempting to obtain refunds through dishonest means.
This does not affect any mandatory statutory rights available to consumers.
24. LEGAL CONSUMER RIGHTS
This Return & Exchange Policy does not limit or exclude any consumer rights, guarantees, warranties or remedies that cannot legally be excluded under the laws applicable to your purchase.
Where mandatory consumer protection legislation provides greater rights than those described in this policy, the mandatory legal rights will apply.
25. CONTACT US
For return, exchange, refund or product-related enquiries, please contact:
Max Breeches
Email: info@maxbreeches.com
Website: maxbreeches.com
Legal Business Name: [INSERT LEGAL BUSINESS NAME]
Registered Address: [INSERT REGISTERED BUSINESS ADDRESS]
Phone: [INSERT BUSINESS PHONE NUMBER]
Business Registration Number: [INSERT REGISTRATION NUMBER]
VAT / Tax Registration Number: [INSERT VAT NUMBER]
Last Updated: [INSERT DATE]